Shipping Policy
Last updated: January 2026
Collection In Store
Purchases, custom work and repairs are arranged and collected at our Springfield Town Center store. We do not currently take orders or payment through this website, so there is nothing to ship by default.
If You Need Something Shipped
If you cannot collect in person, contact us and we will tell you whether we can ship your particular item, what it would cost and how it would be insured. We quote this per item rather than by a fixed rate card, because value and insurance requirements vary widely.
Typical Turnaround
- RepairsMost repairs completed within 24-48 hours
- Custom GrillzAround 2-3 weeks after the mould impression
- Custom Jewelry2-4 weeks depending on the design
- Watch BatteriesUsually while you wait
Turnaround depends on the work involved and is confirmed when you drop the piece off.
Questions