Anjel Jewelry

Return & Exchange Policy

Last updated: January 2026

Quick Summary

30-Day Returns

On most items

Free Exchanges

Different size/style

Custom Orders

Final sale

Standard Returns

We want you to love your purchase. If you're not completely satisfied, you may return most items within 30 days of purchase for a full refund.

Eligible for Return

  • Unworn items in original condition
  • Items with all original tags attached
  • Items in original packaging
  • Items purchased from our website or store

Not Eligible for Return

  • Custom-made jewelry (nameplates, engravings, etc.)
  • Custom grillz (any order where mold process has begun)
  • Items showing signs of wear or damage
  • Items missing tags or packaging
  • Ear piercings (for hygiene reasons)
  • Sale/clearance items marked "Final Sale"

Custom Grillz Policy

All custom grillz orders are FINAL SALE once the mold/impression process has begun.

However, we guarantee a perfect fit:

  • Free adjustments if your grillz don't fit perfectly
  • Remake at no cost if sizing is off due to our error
  • Lifetime warranty on craftsmanship (see warranty terms)

How to Start a Return

  1. Get in touch: Email anjeljewelery@gmail.com or call us so we can note the return
  2. Bring it in: Return the item to our Springfield Town Center store with your receipt
  3. Pack Securely: Place item in original packaging with all tags
  4. Ship: Drop off at any USPS location
  5. Refund: Once inspected, refunds are issued to the original payment method

Exchanges

Need a different size or style? We offer free exchanges on eligible items. Simply initiate an exchange through your account or contact us.

  • Free shipping on exchanges
  • Reserve the new item while the exchange is arranged
  • Price differences will be charged or refunded accordingly

Refund Methods

  • Original Payment: Refunds go back to original payment method
  • Processing Time: 5-7 business days after we receive the return
  • Partial Refund: Items not in original condition may receive partial refund

Financed Purchases

For items purchased through Acima, Progressive, or Synchrony financing, returns will be processed through your financing provider. Contact them directly for refund timeline details.

Questions?

Our customer service team is here to help. Contact us at: